Update 9/27: H1Z1 is working again!
As the community is well aware, H1Z1 KotK went down for maintenance in preparation for an update. Inventories for certain accounts never returned, and from what we can tell, those who don’t own the game were the accounts affected.
We immediately reached out to Daybreak, and have continuously followed up with them several times throughout the past few days. In their responses, they acknowledged that they’re aware of the problem and that their development team is actively working on solutions, and that they don’t have an ETA. All their responses have pointed to this being an unintentional bug.
We’re looking into every possible solution to address the issue so that you don’t have to wait until Daybreak releases a patch in order to access your items. Unfortunately since the problem is on their end, the OPSkins development team doesn’t have the opportunity to solve the issue. However we have been tapping our connections to higher-ups within Daybreak to try to get this expedited.
Buying the game is an option we’re considering but we are not confident this will solve the problem and it may be a logistical near-impossibility, due in part to the fact that ownership of the game alone isn’t what causes the problem, but also creation of a character (as far as we can tell).
We do encourage you to contact Daybreak support so they understand the magnitude of this problem. You should mention that some of your items are on accounts which can’t access their inventories so you can’t get your items back. Note: It will not be helpful for you to mention third party sites like OPSkins because they might just close the ticket out by telling you to contact us. Since we are not the cause of the problem – it’s on Daybreak’s side – that will not help you
As the most secure and trusted marketplace for your in-game items, we will do everything possible to facilitate the return of your inventory, and will keep you updated on our progress.